These Terms of Service (“Terms”) are an agreement between you and Datax Limited (the owner of Subanana). They govern your use of Datax’s sites, services, apps and content (“Services”).
By using these Services, you agree to these Terms.
If you don’t agree on to them, you should remove your data from Datax Services.
For people who use our Services to collection, store, and process data (“Data Owners”), you also need to agree to the “Data Owner Agreement” before using our Services.
Using Our Services
You must only use our services for purposes and functions they intend to provide, when they are publicly provided.
You may use our Services for personal, academic, commercial and non-commercial uses.
You must not do, or attempt, the following:
- use our Services for any unlawful purposes;
- access or tamper with non-public areas of the Services, Datax computer systems, or the systems of our technical providers
- probe, scan, or test the vulnerability of any system or network
- breach or circumvent any security or authentication measures
- search and access functionalities and interfaces (like APIs) that we do not provide publicly
Data Rights & Responsibilities
You own the rights to the Data you uploaded on Services. You also own the rights to the Data we help you collect through our Services.
Before you upload Data to our Services
Please make sure you have the right to use your Data. You are responsible for any Data you upload to our Services, and you assume all risks related to them. You are responsible for all claims relating to intellectual property, personal privacy, and other legal rights.
For us to provide you the functions and services, we have to do reasonable actions to the Data you upload (like storing, making copies, reformatting, displaying, and generating derivative data). Please make sure you have the right to do these actions, and have the right to let us do these actions, before uploading anything to our Services.
Remember, just because the data are publicly available online, it does not mean you have the right to process, make copies of, or distribute them.
Our access and actions to your data
By uploading your Data to our Services, you give us a non-exclusive license to store, process, and publish them within our Services so that we can provide the functionalities and services you request.
Without an explicit permission from you, we will never sell your Data to third parties.
Without an explicit permission from you, we will not use your Data uploaded and processed to develop or produce any media content.
However, we will, from time to time, use metadata, aggregated, or derivative information of your Data (like “the average duration of videos you (as an anonymous data owner) collected” and “the style of language used”) to develop and enhance existing and future Datax products and services. Such information may be retained even if you remove your Data.
We may use your Data uploaded and processed, as anonymous data, to develop and enhance Natural Language Processing and related products and services. If you do not want your Data to be used in such way, please contact us for alternative service plans.
Datax will also access and evaluate your Data to confirm they comply with legal requirements and social norms. We can remove Data that do not comply with those requirements and norms.
We can suspend and terminate the distribution, displaying, and processing of your Data for any reason.
Your use of data outside our Services
Datax is not responsible for any liabilities and consequences legally, commercially, socially, and otherwise, for your Data and your use of them.
You are fully responsible for the accuracy, performance, and otherwise, for your products and services that are related to our Services. Feel free to contact us for a discussion on improving the reliability of your Data.
Service Period
For PLUS usage plan users, your PLUS status will be deactivated and switched back to FREE tier once your usage exceeds the upload limit, additional charge will also occur subject to the exceeding usage. Your PLUS status can be reactivated by purchasing a new usage plan or subscribing a new subscription plan.
Subscription Plans Exclusively for Content Creator
Subscriber of any Subscription plans exclusively for content creator should fulfill the following requirements:
- You must be the owner of the YouTube channel.
- Your YouTube channel should have at least 50 subscribers.
- For those who do not have 50 or more subscribers, your channel should consist of at least 2 of your own video content uploaded within one year.
- You cannot sell, transfer or share your Subanana account to any other person.
If you failed to fulfill any of the requirements mentioned above, your subscription will be canceled, and your current subscription plan will be switched to corresponding limited usage plan, and no refunds will be granted.
Subanana Price Matches
‘Subanana Price Matches’ campaign is eligible for Taiwan users who discovered a better deal from another similar service provider after your purchase. You may receive a refund amount equal to the price difference between two service providers after our evaluation.
The following conditions apply to this campaign:
- Customers can make a refund request via Facebook Messenger or email within 7 days after your purchase, any request made after 7 days is not eligible for this campaign.
- The product being compared must offer the same functions as the service we provide.
- The advertised price must still be in effect within our evaluation period.
- You must provide a live, publicly accessible link to the promo or webpage that verifies the price. PDFs, screenshots, pictures, or individual price quotes are not accepted.
- Only comparison on regular price is accepted, discounts or any kind of promotional deals will not be considered.
No minors
You must be at least 18 years old (or the age of majority from where you use our Services if it is higher) to use our Services. If we learn that someone under that age is using our Services, or their content contains personal information of a person under that age, we will terminate their account and relevant data.
Governing Law
These Terms and any action related are governed by the laws of the Hong Kong Special Administrative Region.
Miscellaneous
Limitation of liability. Datax will not be liable to you or any third party for consequences and damages arising from or related to your use of the Services.
Datax reserves the right of final decision relating to the promotions and any dispute thereof and may change the terms and conditions without prior notice.
Contact information. If you have any questions about this Agreement or the Subanana Services, please contact us at: Datax Limited, Unit 708, Data Technology Hub, 5 Chun Cheong Street, Tseung Kwan O, Hong Kong / datax.io / info@datax.io.