Discovery & usability
UX & product research
You quote participants back to the team, and a paraphrase is not something you can defend.
Interview & Research
Verbatim interview transcription, speaker by speaker.
A verbatim transcript of your research interviews: every speaker labelled, every turn timestamped, and no AI summary written over what people said.
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Transcript2 speakers · 48 min
Researcher00:04:12How do you capture what participants tell you in an interview?
Participant 0700:04:19Um, I type while they talk, you know, so – so I miss like about half of it, yeah.
ChatWhat did the participant say about capturing interviews?00:04:19Types during the interview and misses about half of it
For work where the exact words are the evidence
Four kinds of interview, one need: a record that holds up when someone checks it.
Fieldwork & oral history
Academic & field research
You need timestamps and speaker turns you can code yourself, in the tool you analyse in.
Sources & panels
Journalism
The quote has to be exact, and you need to find the moment it was said in under a minute.
Hearings & case notes
Compliance & intake
Who said which line matters as much as what was said, and someone else has to read it.
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From recording to transcript
Onboarding study · P04
48 min · 2 speakers
Upload the recording, or record in the browsertell it how many speakers to expect
Verbatim transcript
Interviewer00:04:12
Walk me through the last time you gave up.
P0400:04:19
I kept the tab open for two days, then closed it.
no summary
Nothing is written over what was said
Transcript with speakers
DOCX · TXT · Markdown
Spreadsheet for coding
XLSX · pick your own columns
Timed text
SRT · VTT · TXT with timestamps
A translated copy
the original always stays alongside
Ask the transcript
answers quote the cue and its time
Why researchers keep the transcript, not the summary
The things that decide whether you can quote it to the people who were in the room.
Verbatim, and nothing on top
- No summary, no chaptersNothing is invented on your behalf. The transcript is the deliverable.
- Quotable as spokenWhat you put in a findings deck is what the participant said, not a paraphrase.
- Hesitations stay inFalse starts and long pauses are kept — sometimes those are the finding.
- Change your mind laterSwitch the project type once to get a summary. No extra hours; the results are rebuilt.
Answers that point to the quote
- Ask across 90 minutesInstead of scrubbing for the moment you half-remember hearing.
- Speaker and timestampEvery answer carries them, so you can check it against the audio.
- Anchor to a cueQuote a specific line into the question when the answer has to sit on it.
- Threads are savedA re-read months later starts where you left off, per project.
Exports that fit your analysis
- XLSX, columns you pickIndex, timestamp, speaker, text, translation — in whatever order you code in.
- Readable formatsDOCX, TXT or Markdown when it needs to be read rather than coded.
- Timestamps your wayIn or out, with a blank line between turns if that is your format.
- SRT and VTTFor when the transcript has to line up against the recording itself.
It reads your interview guide first
- Attach a background packThe interview guide, a domain primer, or a URL — handed over before it starts.
- Glossary per studyOn top of the workspace list that applies to everything you run.
- Pull terms from a PDFLet the AI find candidates and approve them yourself before transcription.
- It matters most when hardAccents, jargon and crosstalk are exactly where a guide earns its keep.
Cleanup you approve, group by group
- A score out of 100Suggestions sorted by kind, so you can review one group at a time.
- Structure without rewordingApply sentence breaks and paragraphing while the wording stays as spoken.
- Keep the hesitationsWhen the false starts are the finding, leave that group unapplied.
- Or skip it entirelySuggestions change nothing until you apply them.
Private until you share it
- Sharing is opt-inInvite named members, or turn on a public link only when you mean to.
- Guests are read-onlyAnyone opening a shared link gets a read-only view and read-only chat.
- No training on team contentTeam and enterprise content is not used to train models unless your organisation agrees.
- Delete when you're doneDelete a project and it leaves your workspace, transcript included.
Every speaker kept apart
- Set the count up frontSpeaker number is something you tell it, not something it guesses afterwards.
- Rename onceChange “Speaker 2” to “P04” and every one of their turns follows, everywhere.
- Every turn timestampedSo a quote can always be found again in the audio.
- See who did the talkingUseful when you suspect the interviewer did too much of it.
Pick the transcription mode
- Standard or EnhancedChosen for each recording when you upload, not fixed for the whole account.
- Enhanced adds a checkAn extra AI correction pass after transcription. Available on paid plans.
- Spend it where it countsEnhanced counts 1.5× against your hours, so save it for recordings that are hard to hear.
- Mixed-language sessionsEnhanced also unlocks Multiple-languages mode, for interviews that switch languages.
Interview in one, analyse in another
- Transcribe as spokenIn the participant's language, then translate the whole transcript into yours.
- Turn for turnThe original sits beside the translation, so any quote can be checked.
- Both columns, one fileExport as XLSX, or a ZIP with the original and the translation draft.
- Appendix and bodyQuote the original in one and the translation in the other, from one source.
And everything else
None of these change the method, but each one removes an afternoon of tidying up.
Upload a recordingRecord in the browserScreen recordingEditable transcriptFind and replaceFull-text searchTimestamps on or offBlank line between turnsCustom spreadsheet columnsDOCX exportXLSX exportTXT exportMarkdown exportSRT exportVTT exportFoldersBulk exportShare linkWorkspace rolesSwitch project type
The first 15 minutes of each file are free. No credit card needed.
Transcribe an interviewQuestions people askbefore they trust a transcript
Yes. Tell it how many speakers to expect and the turns come back separated, with timestamps. You rename the labels once and the whole transcript follows.
Not unless you ask. This project type stays verbatim: no chapters, no auto summary, nothing written over what was said. If you want a summary later, switch the project type once. It uses no extra hours.
Export to XLSX and choose the columns — index, timestamp, speaker, text — so it drops straight into whatever you code in. DOCX, TXT with or without timestamps, Markdown, SRT and VTT are all there too.
95+ languages, including Cantonese. For interviews that switch languages, paid plans offer Multiple-languages mode. You can add one translated copy; the original transcript stays the record.
Content in team and enterprise workspaces is not used to train models unless your organisation agrees. The Security page sets out the full policy. You can delete a project and its transcript from your workspace at any time.
It will not code your themes for you, and it should not be the only thing standing between you and a published quote — check the passage against the audio, which is why every line keeps its timestamp.